Customer Service Representative
hace 5 días
Leverage your Lithuanian language skills and provide exceptional customer support in our dynamic European team based in Athens, Greece.
About the Opportunity:
Are you a highly motivated individual with excellent communication skills and a passion for delivering top-notch customer experiences? This is an exciting opportunity to join our Customer Service & Technical Support team as a Customer Service Representative, supporting clients across Europe.
Key Responsibilities:
• Identify customers' needs and deliver tailored solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers' inquiries and troubleshoot or escalate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
What We Offer:
• Competitive monthly salary of approximately €3,200 (based on industry standards for similar roles in Greece) + 2 extra salaries per year
• Complete relocation support to help you settle in Greece, including flight tickets expenses, hotel accommodation, and assistance with finding a new home
• Opportunities for professional growth and development in a rapidly evolving industry
• A collaborative and dynamic work environment with a focus on teamwork and continuous improvement
• Comprehensive training program to ensure you have the skills and knowledge required to excel in this role
Requirements:
• Fluency in Lithuanian and excellent communication skills
• EU citizenship or permission to work in Greece
• Sales experience with consumer products and services will be an asset
• Technical research skills to troubleshoot customer problems
• Advanced internet research skills
• Empathetic personality with strong communication skills
• Positive attitude and a willingness to learn and grow
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