Customer Service Representative

hace 1 día


Madrid, Madrid, España Cigna A tiempo completo

**Company Overview**

Cigna Corporation is a global health service company that provides healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.

**Our Mission**

At Cigna, our mission is to improve the health, well-being, and peace of mind of those we serve. We strive to deliver exceptional customer experiences by providing timely resolutions and pleasant interactions.

**Job Description**

We are currently seeking a highly skilled Customer Service Representative to join our young and dynamic team. As a Customer Service Representative, you will be responsible for managing day-to-day queries from Cigna's customers, adhering to productivity and quality standards, taking ownership of all cases, and following up with customers as needed.

**Key Responsibilities**

* Manage day-to-day customer inquiries while prioritizing excellent customer service experience
* Adhere to established productivity and quality standards set by management
* Take full ownership of all customer cases and follow up as necessary
* Maintain comprehensive records of customer interactions in our CRM tool
* Handle and process confidential information in line with data privacy guidelines
* Develop expertise in relevant tools, processes, and documentation
* Collaborate with other departments to resolve customer queries when required
* Work flexible shifts from Monday to Friday, 15:15h to 23:00h

**Requirements**

To be successful in this role, you will require:



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