Multilingual Customer Support Representative

hace 6 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

About the Company

David Kennedy Recruitment is a leading recruitment agency that specializes in connecting talented individuals with top companies.

Job Overview

We are currently seeking a highly skilled and multilingual Customer Support Representative to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working with diverse clients from various industries.

Key Responsibilities

  • To provide accurate and efficient support to customers through various communication channels, including phone, email, and chat.
  • To resolve customer complaints and issues in a professional and timely manner.
  • To work closely with the sales team to ensure seamless delivery of products and services.
  • To maintain up-to-date knowledge of company products and services to effectively communicate with customers.
  • To identify opportunities for upselling and cross-selling, and collaborate with the sales team to achieve these goals.

Requirements

  • Degree in languages/translation/interpretation or related fields will be considered as an advantage.
  • Excellent listening, retention, and note-taking skills.
  • Ability to explain certain cultural concepts to avoid miscommunication.
  • Ability to concentrate, stay detached from the conversation, and always remain neutral and objective.
  • Reliable, autonomous, and highly disciplined.
  • Confident and organized.
  • Time management skills with maximum responsibility.
  • Ability to work with performance goals.

Benefits

  • A dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere.
  • Work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 22:00.
  • Guidance and tools to reach your full potential.
  • Private medical insurance.

Estimated Salary: €45,000 - €55,000 per annum, depending on experience.



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