Multilingual Customer Service Representative
hace 1 mes
We are seeking a highly skilled and multilingual customer service representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to clients from diverse backgrounds and languages.
Key Responsibilities
- Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay up-to-date with product knowledge and services to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and quality standards.
Requirements
- Advanced or bilingual knowledge of English (C1/C2 level).
- Advanced knowledge of one or more of the following languages: Italian, German, Dutch, or French (C1 level).
- Familiarity with CRM systems and practices is a plus.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A hybrid working arrangement, with the option to work from home and the office.
Why Join Us?
We are a leading provider of group healthcare and wellbeing programs for employees of multinational organizations. We value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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