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E-Commerce Customer Service Representative
hace 1 mes
Job Title: E-Commerce Customer Service Representative - Multilingual
Location: Warrington
Salary: Between £22,000-£25,000 (depending on experience) + Up to £3,000 annual bonus plus 33 days holiday, Life Assurance, and other great Company benefits.
Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and Channel Islands. They are one of the Top 25 Sunday Times best big companies to work for.
We are seeking a Bi-Lingual E-Commerce Customer Service Advisor to join our team at Pybus Recruitment. As a key member of our e-commerce team, you will be responsible for delivering first-class customer service to current, prospective, and new customers via all forms of online customer engagement.
Key Responsibilities:
- Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat, and telephone for our German, Italian, Spanish, and French online channels.
- Resolve customer queries received through our clients European eBay, Amazon, and e-commerce webshop.
- Process returns, exchanges, and discrepancies in a timely manner.
- Communicate with couriers regarding outbound/lost/damaged shipments in transit.
- Co-ordinate orders on internal and external systems.
- Co-ordinate with external e-commerce partners.
Requirements:
- Fluent in either German, Italian, Spanish, or French as well as English.
- Computer Skills – Microsoft Outlook and Excel; Zendesk, eBay, and Amazon Seller Central experience desired but not essential.
- Excellent attention to detail.
- Ability to prioritise, multitask, and react quickly to urgent enquiries.
- Ability to communicate well with all internal departments.
- Professional email and telephone manner.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with e-commerce platforms (desired but not essential).
Please submit your full and up-to-date CV to Jonathan Sweasey at Pybus Recruitment to apply for this role.
