Customer Service Representative

hace 1 semana


Madrid, Madrid, España Cpm International A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at CPM International. As a key member of our global support network, you will play a vital role in delivering exceptional customer experiences across multiple languages.

Overview

CPM International is a leading provider of multilingual support solutions, with a global presence in over 30 countries. We pride ourselves on our diverse and inclusive work environment, where employees can bring their unique perspectives and styles to work.

About the Role

This temporary 3-month position offers an exciting opportunity to contribute to our client's success as a Customer Support Agent. You will be responsible for handling customer inquiries via various channels, including phone, email, chat, and social media, with a focus on first-contact resolution.

Key Responsibilities

  • Provide expert product information and resolve customer queries in a professional and empathetic manner.
  • Develop a deep understanding of our client's products and services to offer tailored solutions.
  • Work collaboratively with customers to analyze problems and provide individualized solutions.
  • Offer an omnichannel service experience through telephone, email, chat, and social media.

Requirements

To succeed in this role, you will need:

  • Fluent Swedish language skills, with exceptional grammar and spelling abilities.
  • A good understanding of Norwegian.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills, with attention to detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

We offer a competitive salary of €17,537.76 gross per year, paid bank holidays, and an additional day in lieu. Our WFH work model allows flexibility, and we provide ongoing training and development opportunities.

What We Offer

  • A dynamic and inclusive work environment.
  • Ongoing training and development opportunities.
  • Paid bank holidays and an extra day in lieu.
  • Flexible WFH work model.
  • Best-in-class people engagement activities and programs.
  • Employee Assistance Program.
  • Employee Benefits Club.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program.
  • Access to LinkedIn specialized training & courses.


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