Customer Service Representative with German Language Skills

hace 4 días


Madrid, Madrid, España Toptalent A tiempo completo

**About the Role:**

We are seeking a highly skilled Customer Service Representative to join our team at Toptalent in Zagreb, Croatia or remotely. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and ensuring overall customer satisfaction.

**Key Responsibilities:

  • Provide world-class customer service by promptly addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide high-quality service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

**Requirements:

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
  • Proficient in using standard PC applications
  • Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
  • Excellent communication and teamwork abilities
  • Understanding of credit card-related concepts

**What We Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Indefinite contract


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