Customer Service Representative with German Language Skills
hace 4 días
**About the Role:**
We are seeking a highly skilled Customer Service Representative to join our team at Toptalent in Zagreb, Croatia or remotely. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and ensuring overall customer satisfaction.
**Key Responsibilities:
- Provide world-class customer service by promptly addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide high-quality service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
**Requirements:
- Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
- Proficient in using standard PC applications
- Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
- Excellent communication and teamwork abilities
- Understanding of credit card-related concepts
**What We Offer:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
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