Customer Service Representative with German Language Skills

hace 3 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

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We are a leading provider of remote customer support services, dedicated to delivering exceptional service to our clients across the globe. Our team is passionate about helping individuals grow their careers and succeed in their roles.

Salary:

The salary for this position is estimated at €25,000 - €35,000 per annum, based on experience, skills, and performance. Our competitive remuneration package includes an indefinite contract, private health insurance, and life insurance, providing you with financial stability and security.

Job Description

As a Customer Care Specialist, you will be responsible for delivering top-notch customer service by addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction. You will provide accurate and timely responses to customer inquiries via phone, email, and live chat support. Your excellent problem-solving and critical thinking abilities will enable you to identify and escalate priority or unresolved issues to appropriate teams.

Required Skills and Qualifications

To excel in this role, you should have:

  • Native or fluent proficiency in German, both verbal and written.
  • Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
  • Experience in customer support or technical support, particularly with help desks or IT functions.
  • Ability to pass a background check.
  • Strong independent work ethic and remote team collaboration skills.
  • Excellent problem-solving and critical thinking abilities.
  • Adaptability to process and information changes.
  • Proficient in external systems and PC-based software (e.g., Microsoft Office).

Benefits

In addition to the salary and benefits mentioned earlier, you will also enjoy a dynamic, creative, and friendly team environment, a positive work atmosphere with great employee reviews, and guidance and tools to help you reach your full potential.



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