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Customer Service Representative with Dutch Language Skills
hace 1 mes
We are seeking a highly skilled Customer Service Representative to join our team at Wibit Consulting & Services. As a key member of our team, you will be responsible for providing exceptional customer service to clients across various channels.
About the Role:
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner.
- Provide an exceptional customer experience by actively listening, empathizing, and resolving issues efficiently.
- Document each interaction in a dedicated CRM system to ensure accurate record-keeping and quality assurance.
Requirements:
- Able to effectively communicate verbally and in written format in Dutch (C1 level) and English (B2).
- Residing in Croatia and holding a valid work permit is essential.
- Prior experience in Customer Support, particularly in technical support roles, is desirable.
- Strong problem-solving skills, adaptability, and ability to work independently as a remote team player.
What We Offer:
- An excellent remuneration package based on experience, skills, and performance.
- Indefinite contract and private health insurance.
- 55 EUR monthly meal vouchers and 15 EUR monthly Work From Home allowance.
- 8 hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
- 20 EUR overtime add-on.
- Fully remote work from Croatia.
- A dynamic and creative team with a positive and friendly atmosphere.
Estimated Salary: Based on industry standards and location, we estimate a monthly salary of around €2,500 - €3,000.
Why Choose Us?
At Wibit Consulting & Services, we offer a supportive and inclusive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us on this journey.
