Customer Experience Specialist with Japanese Language Skills
hace 11 horas
About TTEC
TTEC is a leading customer experience company that helps businesses make their customers happy.
Job Overview
We are seeking a Customer Experience Specialist to join our team in Krakow, Poland. As a Digital Sales Representative with Japanese language skills, you will play a key role in providing exceptional customer service and driving revenue growth for our clients.
Key Responsibilities:
- Provide professional customer service to commercial, public sector or consumer customers via voice, chat or email interactions.
- Analyze and strategize how to manage and upsell accounts to increase customer satisfaction and loyalty.
- Work effectively to service, enhance and build relationships with current and future customers.
- Contact existing customers in your portfolio for consultation and identify opportunities to maximize sales.
Requirements:
- Verbal and written bilingual communication skills in both Japanese and English.
- Sales aptitude and goal orientation.
- Computer savvy with ability to navigate CRM software.
- Able to reside in or relocate to the Krakow area.
What We Offer:
- $45,000 - $60,000 per year, depending on experience.
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