Japanese Language Support Specialist

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Customer Support Agent Position in Forex and CFD Trading Company

We are seeking a highly skilled Japanese Language Support Specialist to join our team at Wibit Consulting & Services (Wibitcs) in Limassol. As a key member of our customer support team, you will be responsible for providing exceptional service to clients and resolving issues in a timely and professional manner.

About the Role:

  • Assist clients with opening trading accounts and answer inquiries regarding platforms and services offered.
  • Maintain client records, liaise with departments, and handle welcome calls/call-back requests.
  • Provide general information, technical support, and troubleshooting assistance to clients.
  • Liaise with all departments to resolve issues and suggest ideas for market development.
  • Coordinate with marketing departments on planning seminars, expos, and translations of campaigns.

Requirements:

  • Degree in economics/finance or related field is a plus.
  • Excellent command of English and Japanese languages (C1 level).
  • Relevant experience in the forex industry is an advantage.
  • Flexible working hours, including night shifts.
  • Strong communication, interpersonal, and problem-solving skills.
  • Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems.

Benefits:

  • Remuneration according to qualifications and experience: €30,000 - €50,000 per year.
  • 13th Salary, Medical Insurance Scheme, Provident Fund, and Working Permit arrangements.
  • Company's Group Discount Scheme, Free Parking, Inhouse fitness room with classes, and Modern working space in central Limassol.

Company Overview:

Wibit Consulting & Services (Wibitcs) is a leading investment firm offering Forex and CFD trading company based in Limassol. We provide innovative solutions for traders and investors worldwide.

Location:

Limassol, Cyprus

Job Type:

Full-time

Salary:

€40,000 - €60,000 per year (estimated salary)



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