Customer Support Specialist

hace 24 horas


Madrid, Madrid, España Cross Border Talents A tiempo completo

**Job Title:** Customer Support Specialist - Polish Language

**About Us:** At Cross Border Talents, we're dedicated to connecting talented individuals with exciting opportunities in the sports industry. We're seeking a highly skilled Polish-speaking Customer Support Specialist to join our team.

**The Role:

  • We're looking for an exceptional individual who is fluent in Polish (B2 or higher) and English (B2 or higher), with strong written and verbal communication skills in both languages.
  • Your primary responsibility will be to provide top-notch support to our Polish-speaking customers through phone, email, and live chat, addressing inquiries, providing product information, and resolving any concerns they may have.

**What You'll Do:

  • You'll work closely with various teams (sales, logistics, technical support) to ensure seamless and timely solutions for customers.
  • Key responsibilities include customer support, product assistance, issue resolution, record keeping, collaboration, continuous learning, and gathering valuable customer feedback.

**Why Join Us:

  • We offer a competitive salary based on your qualifications and experience ( estimated €25,000-€35,000 per year)
  • Comprehensive health and life insurance coverage to ensure your well-being and that of your family.
  • Relocation support for hybrid work: if you prefer hybrid work, we provide relocation assistance to Sofia, allowing you to work part-time in the office and maintain flexibility.
  • Career development opportunities, flexible working hours, and remote work options to support a healthy balance between your personal and professional life.
  • A supportive team environment that values each member's contributions and fosters an environment of mutual support.

**Requirements:

  • Language Skills: Proficiency in Polish (B2 or higher) and English (B2 or higher).
  • Experience: While customer service experience is preferred, it is not mandatory.
  • A positive attitude, willingness to learn, and passion for helping others are key to success in this role.

**How to Apply:



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