Customer Support Specialist

hace 2 días


Madrid, Madrid, España Capital Recruit A tiempo completo

About Capital Recruit: We're a leading SaaS provider in the US, dedicated to delivering innovative software solutions to businesses worldwide. Our commitment to excellence and customer satisfaction drives our operations.

Job Overview: As a highly motivated and customer-focused individual, you'll join our team as a Customer Support Specialist. This role involves providing exceptional customer service, resolving client inquiries, and supporting users in maximizing the benefits of our SaaS products.

Key Responsibilities:
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Identify, analyze, and resolve customer issues related to our SaaS products.
• Maintain in-depth knowledge of our software's features, capabilities, and updates.
• Gather customer feedback and collaborate with the product team to enhance user experience.
• Accurately document customer interactions and resolutions in the CRM system.
• Assist in creating training materials and guides for users.

Requirements:
• Education: High school diploma or equivalent; further education or certification in customer service is a plus.
• Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
• Language Skills: Fluency in English (both verbal and written) is essential.
• Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
• Communication Skills: Excellent communication and interpersonal skills.
• Problem-Solving: Strong problem-solving skills and attention to detail.
• Availability: Willingness to work in shifts to cover different time zones.

Benefits:
• Competitive salary ($45,000 - $60,000 per year)
• Opportunities for professional development and career growth
• Supportive and dynamic work environment
• Remote work flexibility



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