Customer Support Specialist Position

hace 2 días


Madrid, Madrid, España Salve Consulting A tiempo completo

About Us
Salve Consulting is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are committed to fostering a culture of excellence, creativity, and positivity.

Job Description:

Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist fluent in German to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service through various communication channels.

  • Main Responsibilities:
  • Addressing Customer Inquiries: Promptly respond to customer inquiries via phone, email, and live chat, ensuring excellent customer satisfaction.
  • Issue Resolution: Efficiently resolve issues and ensure overall customer satisfaction.
  • Communication Channels: Navigate internal and external resources to offer world-class service.
  • Prioritization and Escalation: Identify and escalate priority or unresolved issues to appropriate internal teams.
  • Career Development: Engage with team members, supervisors, and other departments to resolve customer issues and contribute to a positive team atmosphere.

Qualifications and Skills:

Languages: Proficiency in German (C1/C2) and a minimum of B2 in English, both oral and written.

Location: Residing in North Macedonia and eligible to work legally without company support.

Technical Skills: Familiarity with customer support software (e.g., Zendesk, Slack) and experience in customer or technical support roles, particularly help desk or IT functions.

Additional Requirements: Ability to pass a background check.

Why Join Our Team?

Competitive Salary: $40,000 - $60,000 per year, based on experience, skills, and performance.

Benefits: Indefinite contract, private health insurance, life insurance, and fully remote work opportunity from North Macedonia.

Diversity and Inclusion: We celebrate and value diversity, creating an inclusive workplace where different perspectives enhance our success.



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