Customer Support Specialist
hace 5 días
Job Description:
At Entrust Corporation, we are seeking a Customer Support Specialist to join our team. As a key member of our technical services group, you will be responsible for providing exceptional support to our customers via telephone and email.
About the Role:
This is a full-time position that requires excellent communication skills, strong analytical abilities, and a passion for delivering high-quality customer service.
Duties and Responsibilities:
- Interact daily with customers to identify, document, and resolve their technical issues in a timely and professional manner
- Provide first response to cases that require additional information or clarification
- Triage CRM application queues daily and ensure that customer interactions are logged within the system
- Escalate complex issues to the best available team member and collaborate with functional departments to provide timely and accurate solutions to customers
- Perform daily administrative tasks assigned to the ECS Support team
- Assist Global Product Support Management and Leadership to ensure day-to-day operations are functioning properly
Requirements:
- 1 year experience working in an IT Help Desk or Call Center environment
- College diploma and/or relevant background in a technical field
- General knowledge of Enterprise Security
- Strong analytical, troubleshooting, organizational, and problem-solving skills
- Proven ability to provide exceptional customer service and adapt quickly to new challenges
- Ability to work in a collaborative team environment
Benefits:
We offer a competitive salary range of $50,000-$65,000 per year, depending on experience.
About Us:
Entrust Corporation is a leading provider of identity-centric security solutions. We believe in valuing all identities and are committed to diversity and inclusion. Our team makes an impact, and we are looking for individuals who share our values and are passionate about delivering exceptional customer service.
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