Dutch Language Support Specialist
hace 3 semanas
Company Overview
Cross Border Talents is a leading provider of remote customer support services, dedicated to delivering exceptional experiences for Dutch-speaking customers.
Job Summary
We are seeking an experienced Dutch Language Support Specialist to join our team. The successful candidate will provide top-notch support via phone, email, and chat, utilizing strong problem-solving skills and a customer-oriented mindset.
Responsibilities
- Provide exceptional support to Dutch-speaking customers via phone, email, and chat
- Assist customers with product information, order issues, and general inquiries
- Resolve customer concerns efficiently and escalate complex issues when needed
- Ensure all customer interactions are accurately recorded in the CRM system
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements
- Fluency in Dutch (C2 level) and good communication skills in English (B2 level or higher)
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to work independently in a remote work environment
- Reliable internet connection and a quiet workspace at home
- Flexibility to work rotational shifts from 07:00 AM to 07:00 PM (Monday to Sunday)
- Ability to work 2 rotational days off each week
Benefits
- Competitive salary and benefits
- Work from home flexibility
- Paid training and ongoing support
- A supportive, collaborative remote team environment
- Opportunities for career growth and professional development
Work Schedule
Monday to Sunday : 07:00 AM to 07:00 PM (rotational shifts)
Days Off : 2 rotational days off
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