Dedicated Customer Support Specialist for Dutch Language
hace 1 día
**About the Role**
As a Dedicated Customer Support Specialist for Dutch Language, you will be responsible for managing customer inquiries through various channels, addressing user needs efficiently, and providing timely responses within agreed Service Level Agreements (SLAs).
**Key Responsibilities**
- Manage incoming customer inquiries via phone, email, chat, and automated alerts.
- Document call details in our call management system to ensure timely resolutions within agreed SLAs.
- Stay informed about our services and products, particularly those tailored to individual customer applications.
- Escalate potential service issues to senior team members as needed.
- Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
- Provide coverage for other agents during their absence and collaborate with the team on specific projects.
- Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
- Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.
**Requirements**
- C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
- At least 1 year of customer service experience, preferably in technical support.
- Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
- Strong customer service aptitude with excellent listening skills to understand customer needs.
- Ability to take ownership of calls, progressing them to resolution or escalating as necessary.
**What We Offer**
- A competitive remuneration package based on experience, skills, and performance, estimated at around €40,000 - €55,000 per annum, depending on qualifications and experience.
- A full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
- A dynamic and creative team environment with a positive and friendly atmosphere.
- 23 days of paid annual leave.
- Guidance and tools to help you reach your full potential.
-
Madrid, Madrid, España Salve Consulting A tiempo completoWe are looking for a highly skilled and empathetic individual to join our team as a Customer Care Specialist with Dutch language skills. This role is ideal for a proactive person who is passionate about delivering exceptional customer service and seeking to contribute positively to clients' experiences.About the RoleThe primary responsibility of this...
-
Dutch Language Customer Support Specialist
hace 4 semanas
Madrid, Madrid, España Recruit4Work SL A tiempo completoWe are seeking a highly skilled and multilingual Dutch Language Customer Support Specialist to join our team at Recruit4Work SL in Barcelona, Spain.About the RoleThis is an exciting opportunity for a customer service professional who speaks Dutch fluently to provide exceptional support to guests from the Netherlands. As a key member of our guest experience...
-
Madrid, Madrid, España Salve Consulting A tiempo completoAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Technical Customer Support Specialist with expertise in Dutch language skills.This role is ideal for a proactive person who is passionate about delivering exceptional customer service and contributing positively to our clients' experience. Your primary...
-
Dutch Speaking Customer Support Specialist
hace 4 semanas
Madrid, Madrid, España Recruitment Direct A tiempo completo**Job Description:**Recruitment Direct is seeking a skilled Dutch Speaking Customer Support Specialist to join our team in Madrid, Spain. This role involves providing exceptional customer support to Dutch-speaking banking clients via calls, emails, WhatsApp, and chat.Key Responsibilities:Assist customers with general banking inquiries, account access issues,...
-
Dedicated Customer Service Specialist
hace 4 días
Madrid, Madrid, España Iqvia Argentina A tiempo completoAre you a detail-oriented professional with experience maintaining databases? Do you possess excellent communication skills and a high level of proficiency in both Dutch and English?We are seeking a Dedicated Customer Service Specialist to join our multicultural team at IQVIA Argentina. In this role, you will play a key part in ensuring the quality of our...
-
Dutch Language Customer Support Specialist in Barcelona
hace 4 semanas
Madrid, Madrid, España Wibit Consulting & Services A tiempo completoCustomer Support Representative OpportunityIn Collaboration with Wibit Consulting & Services, we are excited to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their office in Barcelona. If you have a passion for helping others and possess excellent problem-solving skills, this role could be a perfect...
-
Madrid, Madrid, España Salve Consulting A tiempo completoDelivering Exceptional Customer ExperiencesWe are seeking a dedicated and empathetic individual to join our team as a Customer Care Specialist with Dutch language skills. This role is ideal for a proactive person who is passionate about customer service and strives to contribute positively to our clients' experience.About the RoleYour primary responsibility...
-
Customer Support Specialist for German Language
hace 3 semanas
Madrid, Madrid, España Cross Border Talents A tiempo completoJob Title: Customer Support Specialist for German LanguageAbout the Company: Cross Border Talents is a leading provider of innovative solutions in customer support. We are committed to delivering exceptional service and fostering growth opportunities for our team members.Salary: The estimated annual salary for this position is around €25,000 - €35,000,...
-
Dutch Voice Over Specialist for Bored Panda
hace 15 horas
Madrid, Madrid, España Bored Panda A tiempo completoBored Panda International Department is a team dedicated to localizing captivating stories and delivering them to a global audience. We focus on identifying trends, staying ahead of the curve, and engaging with various channels to maximize our reach and impact.We are looking for a talented Dutch Voice Over Specialist to join our team and support our mission...
-
Dutch Customer Care Specialist for Invoicing
hace 4 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoIn the remote office of Wibit Consulting & Services, we're looking for a highly skilled Dutch-speaking professional to work as a Customer Care Specialist.About the Job:This full-time position involves reviewing and processing invoices from clients, communicating with partners via email, and collaborating with internal teams. Our ideal candidate will have...
-
Global Business Development Specialist
hace 1 mes
Madrid, Madrid, España Language Matters A tiempo completoJob Opportunity: We are recruiting a Dutch-speaking New Business Developer for a leading toy and games manufacturer based in central Barcelona. This is an exciting opportunity for an ambitious bilingual professional to promote the brand and establish new partnerships across target markets.Job Details:Location: Central Barcelona, office-basedDuration:...
-
European Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Cross Border Talents A tiempo completoWe are seeking a highly motivated and skilled European customer support specialist to join our team in various beautiful countries across Europe. As a representative of Cross Border Talents, you will be responsible for providing exceptional customer service to clients in their native language.**Job Summary:**Customer Service/Sales: Handle customer inquiries,...
-
Madrid, Madrid, España Wibit Consulting & Services A tiempo completoWe are seeking a highly skilled Dutch-speaking Customer Support Specialist to join our dynamic team at Wibit Consulting & Services. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our clients.About the Role:To provide timely and effective technical-based customer assistance via voice, chat,...
-
Norwegian Language Customer Support Specialist For Samsung
hace 4 semanas
Madrid, Madrid, España Speakit A tiempo completoJob Opportunity: We are looking for a Norwegian Language Customer Support Specialist to join our team at Speakit. The successful candidate will be responsible for providing excellent customer service to our clients in Norway.Key Responsibilities:Communicate with clients in Norwegian via chat and phoneAnswer frequently asked questions and troubleshoot...
-
Technical Support Specialist for E-commerce Brand
hace 4 semanas
Madrid, Madrid, España Wibit Consulting & Services A tiempo completoWe are partnering with a BPO to find experienced Dutch-speaking Technical Support Specialists to work remotely in Slovenia. This opportunity allows you to support customers of an e-commerce brand while working from the comfort of your own home.Job DescriptionThis role involves providing technical-based customer assistance through various channels, including...
-
Dutch Customer Support Specialist in Madrid
hace 4 semanas
Madrid, Madrid, España Cross Border Talents A tiempo completoJob OverviewWe are looking for a skilled Dutch customer support specialist to join our team at Cross Border Talents in Madrid. The successful candidate will provide excellent customer service in Dutch and English, resolving issues related to product inquiries, order management, and technical troubleshooting.Key Responsibilities:Provide top-notch customer...
-
Customer Support Specialist
hace 8 minutos
Madrid, Madrid, España Cross Border Talents A tiempo completo**Job Title:** Customer Support Specialist - German Language ExpertAt Cross Border Talents, we're seeking a highly skilled Customer Support Specialist fluent in German to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients.**About the Role:We're looking for an individual...
-
Talent Acquisition Specialist: Dutch Language Expert
hace 4 semanas
Madrid, Madrid, España The House Of Mercier A tiempo completoWe are seeking a skilled Talent Acquisition Specialist to join our team at The House of Mercier, Europe's leading recruitment agency. This role offers the opportunity to work as a Dutch Speaking Freelance Recruiter in a dynamic environment.About the JobThe successful candidate will be responsible for leveraging their language skills and understanding of the...
-
Dutch Speaking Customer Service Specialist
hace 4 semanas
Madrid, Madrid, España Parts Europe Gmbh A tiempo completoJob Title: Dutch Speaking Customer Service SpecialistAbout the Role: We are seeking a highly skilled and motivated Dutch speaking customer service specialist to join our team at Parts Europe GmbH.Your Key Responsibilities: As a customer service specialist, you will be the primary point of contact for our B2B customers in Italy. Your duties will...
-
Dutch Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completo**Job Summary:**We are seeking a skilled Dutch Customer Experience Specialist to join our team at Msx International Inc. The successful candidate will be responsible for delivering exceptional customer service through multiple channels, including email, chat, and phone calls.About the Role:This is a full-time position that requires a minimum of 2 years of...