Dedicated Customer Support Specialist for Dutch Language

hace 1 día


Madrid, Madrid, España Cross Border Talents A tiempo completo

**About the Role**

As a Dedicated Customer Support Specialist for Dutch Language, you will be responsible for managing customer inquiries through various channels, addressing user needs efficiently, and providing timely responses within agreed Service Level Agreements (SLAs).

**Key Responsibilities**

  • Manage incoming customer inquiries via phone, email, chat, and automated alerts.
  • Document call details in our call management system to ensure timely resolutions within agreed SLAs.
  • Stay informed about our services and products, particularly those tailored to individual customer applications.
  • Escalate potential service issues to senior team members as needed.
  • Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
  • Provide coverage for other agents during their absence and collaborate with the team on specific projects.
  • Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
  • Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.

**Requirements**

  • C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
  • At least 1 year of customer service experience, preferably in technical support.
  • Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
  • Strong customer service aptitude with excellent listening skills to understand customer needs.
  • Ability to take ownership of calls, progressing them to resolution or escalating as necessary.

**What We Offer**

  • A competitive remuneration package based on experience, skills, and performance, estimated at around €40,000 - €55,000 per annum, depending on qualifications and experience.
  • A full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
  • A dynamic and creative team environment with a positive and friendly atmosphere.
  • 23 days of paid annual leave.
  • Guidance and tools to help you reach your full potential.


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