Technical Support Specialist for E-commerce Brand

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

We are partnering with a BPO to find experienced Dutch-speaking Technical Support Specialists to work remotely in Slovenia. This opportunity allows you to support customers of an e-commerce brand while working from the comfort of your own home.

Job Description

This role involves providing technical-based customer assistance through various channels, including voice, chat, and email. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences by resolving issues efficiently and effectively.

  • Conducting technical support through various communication channels
  • Documenting interactions in a dedicated CRM system
  • Maintaining excellent communication skills in Dutch (C1 level) and English (B2)
Requirements

To succeed in this role, you will need to possess:

  • A strong ability to communicate verbally and in written format in Dutch and English
  • Experience in customer support and technical support, particularly in a help desk or IT function
  • The ability to adapt to changing processes and information systems
  • Strong problem-solving and critical thinking skills
Benefits

This position offers a competitive remuneration package based on experience, skills, and performance. Additional benefits include:

  • An indefinite contract
  • Private health and life insurance
  • Fully remote work from Slovenia
  • A dynamic and creative team with a positive and friendly atmosphere

We estimate the salary for this role to be around €30,000 - €40,000 per year, depending on experience and qualifications.


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