Technical Support Specialist for E-commerce Brand
hace 2 semanas
We are partnering with a BPO to find experienced Dutch-speaking Technical Support Specialists to work remotely in Slovenia. This opportunity allows you to support customers of an e-commerce brand while working from the comfort of your own home.
Job DescriptionThis role involves providing technical-based customer assistance through various channels, including voice, chat, and email. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences by resolving issues efficiently and effectively.
- Conducting technical support through various communication channels
- Documenting interactions in a dedicated CRM system
- Maintaining excellent communication skills in Dutch (C1 level) and English (B2)
To succeed in this role, you will need to possess:
- A strong ability to communicate verbally and in written format in Dutch and English
- Experience in customer support and technical support, particularly in a help desk or IT function
- The ability to adapt to changing processes and information systems
- Strong problem-solving and critical thinking skills
This position offers a competitive remuneration package based on experience, skills, and performance. Additional benefits include:
- An indefinite contract
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
We estimate the salary for this role to be around €30,000 - €40,000 per year, depending on experience and qualifications.
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