Dutch Language Customer Support Specialist in Barcelona

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo
Customer Support Representative Opportunity

In Collaboration with Wibit Consulting & Services, we are excited to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their office in Barcelona. If you have a passion for helping others and possess excellent problem-solving skills, this role could be a perfect match.

About the Role

As a Customer Support Representative, you will be responsible for efficiently handling incoming inquiries via phone, email, and chat, addressing customer needs, and ensuring their satisfaction. You will also be required to document all call details in the call management system and deliver timely responses and resolutions in line with SLAs.

Responsibilities
  • Provide exceptional customer assistance via multiple communication channels
  • Document all call details in the call management system
  • Stay informed about services and products, particularly those tailored to specific customer needs
  • Escalate potential service issues to senior team members
  • Maintain service standards and provide coverage for teammates as needed
Requirements
  • Native or fluent Dutch language proficiency, with English proficiency at a B2 level or higher
  • At least one year of experience in a customer service role, preferably with a technical support background
  • Familiarity with signal path connectivity, wireless networking, and AV products
  • Strong problem-solving skills and ability to understand and resolve customer needs efficiently
What We Offer

We offer a competitive package based on experience, skills, and performance, including:

  • Excellent remuneration
  • A consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM
  • 23 working days of annual leave to recharge and explore
  • A supportive environment with a positive atmosphere
  • Career development opportunities with access to guidance, tools, and resources
Estimated Salary Range

€35,000 - €45,000 per annum, depending on experience and qualifications.



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