Dedicated Customer Service Representative

hace 5 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are seeking a highly skilled and multilingual Dedicated Customer Service Representative to join our team at Wibit Consulting & Services (Wibitcs) in Limassol, Cyprus.

About the Role

This is a full-time opportunity for a motivated and experienced professional to provide exceptional customer service to clients worldwide, with a strong focus on those who speak Japanese. As a key member of our support team, you will be responsible for resolving client inquiries, addressing technical issues, and ensuring seamless communication across various platforms.

Key Responsibilities
  • Assist clients in opening trading accounts and provide information about our services and platforms.
  • Answer emails, modify existing accounts, maintain accurate records, and collaborate with internal departments as needed.
  • Handle welcome calls and callback requests while maintaining regular contact with existing clients to ensure high satisfaction levels.
  • Offer general information regarding our platforms and services, troubleshoot technical issues, and provide prompt resolutions to customer complaints.
  • Liaise with all departments to resolve issues, suggest innovative ideas to develop the market, coordinate with marketing teams on campaigns, and educate customers where applicable.
Requirements

To succeed in this role, you must possess:

  • A college or university degree.
  • Excellent command of both English and Japanese languages (C1 level), verbal and written.
  • Relevant experience in the forex industry would be considered an advantage.
  • Flexibility to work on a rotating shift 24/7.
  • Strong computer skills, particularly in MS Office applications and trading platforms.
  • Ability to work independently and as part of a team, under pressure, and meet deadlines.
Benefits

As a valued member of our team, you can expect:

  • Competitive remuneration according to qualifications and experience.
  • 13th salary.
  • Medical Insurance Scheme.
  • Provident Fund.
  • Working Permit arrangements.
  • Company's Group Discount Scheme.
  • Free parking.
  • In-house fitness room with classes.
  • Modern working space at a central location.
  • Friendly multinational environment.
  • Opportunities for professional learning and growth.
Estimated Salary Range: €35,000 - €50,000 per annum

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