Dedicated Customer Service Representative
hace 4 días
Job Summary: We are seeking a highly skilled and dedicated Customer Service Representative to join our team at MSX International Inc. as an automotive expert in Swedish.
About the Role: As a Customer Service Agent, you will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. Your responsibility will be to represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service.
Main Responsibilities:
• Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
• Remote Assistance: Identify and address the root causes of the assistance requests.
• Record all customer contact in order to track the activities.
• Data Management: Input relevant customer data into the case management system.
• Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
• Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
• Documentation: Prepare, update, and archive all required documents, templates, and records.
Requirements:
• Fluent Swedish language knowledge and at least intermediate English language knowledge.
• Strong interpersonal skills with a persuasive and negotiation-focused attitude.
• Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.
• Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.
• Problem-solving skills, with logical thinking to break down complex issues and develop solutions.
Salary Information: We offer a competitive salary of $45,000 - $55,000 per year, depending on experience and qualifications. Benefits include health insurance, 401(k) matching, and paid time off. Estimated Salary Range: $45,000-$55,000.
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