Customer Service Representative
hace 4 semanas
About the Role
We are seeking a skilled Customer Service Representative to join our Contact Centre team at Motorpoint. As a key member of our team, you will provide exceptional support to our customers throughout their buying experience, ensuring a positive and stress-free collection or delivery experience.
Key Responsibilities
- Offer specialised and dedicated support to customers, assisting them with the completion of their purchase and any issues they may have post-collection.
- Process customer orders correctly to ensure a seamless experience.
- Interact with a wide variety of colleagues from all areas of the organisation, learning about our business and how each team works together to achieve excellence.
- Utilise problem-solving skills to identify the correct route of resolution and keep customers updated throughout.
What We Need from You
Call centre/telephone experience is highly desirable, but we will give you all the training you need to ensure you are successful in this role. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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