Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Amadeus A tiempo completo

Job Title: Service Account Manager

About the Role:
As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction. You will also be responsible for customer relationship management, regular review and follow-up of customer support needs, and escalation of customer service-related issues when standard processes have failed.

Key Responsibilities:
Customer relationship management
Primary customer care representative for strategic customers
Monitoring service performance and fostering service/process improvements
Escalation points for customer service-related issues
Internal coordination with Amadeus teams to support customer service journey

Requirements:
University degree in Business, Management, Information Technology, Computer Science, or a related discipline
Experience in customer service and help desk services environment
Knowledge of Amadeus products is preferred
Excellent verbal and written communication skills in English
Ability to analyze trends, synthesize information, and present clearly

What We Offer:
A complete rewards offer, including attractive remuneration packages, bonus, equity, pension plan, travel, life, and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA, great opportunities to learn, a caring environment, a flexible working model, a diverse and inclusive community, and a reliable company.



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