Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Motorpoint A tiempo completo
About the Role:

As a Customer Service Representative at Motorpoint, you will be part of a dynamic team that provides exceptional support to our customers throughout their buying experience. Your primary responsibility will be to assist customers with the completion of their purchase and resolve any issues they may have post-collection.

Key Responsibilities:
  • Provide dedicated support to our Sales, Customer Care, and delivery teams
  • Assist customers with the completion of their purchase and resolve any post-collection issues
  • Liaise with 3rd parties to ensure customer contact is logged compliantly and updated accordingly
  • Utilize problem-solving skills to identify the correct route of resolution and keep customers updated throughout

What We Offer:
  • A fast-paced environment with opportunities to learn about our business and understand how each team works together to achieve excellence
  • Extended periods of time with all teams to learn about Sales, Delivery, and Customer Care processes
  • A competitive salary and bonus structure
  • Additional holidays for length of service and long service awards
  • Staff discount on cars and finance options, as well as discounts and cash back at hundreds of high street retailers and restaurants

Requirements:
  • Call centre/telephone experience is highly desirable
  • Dedication to delivering exceptional customer service
  • Process-driven approach

About Us:

Motorpoint is the UK's leading omnichannel car retailer, offering customers unrivaled choice, quality, service, and value. We believe in creating a fantastic place to work for our colleagues, which in turn fuels the growth of our amazing business and the careers and opportunities for our colleagues.

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