Dutch Customer Service Representative

hace 10 horas


Madrid, Madrid, España Recruit4Work Sl A tiempo completo
About the Role

We are seeking a highly skilled and fluent Dutch-speaking customer service representative to join our team in Barcelona, Spain. As a key member of our guest experience team, you will provide exceptional support and assistance to visitors from the Netherlands.

Key Responsibilities
  • Serve as the first point of contact for Dutch-speaking guests, addressing inquiries, requests, and concerns promptly and professionally.
  • Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
  • Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
  • Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
  • Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the area.
  • Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.
Requirements
  • Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
  • Previous experience in customer service, hospitality, or a related field is preferred.
  • Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
What We Offer
  • A competitive salary of approximately €28,000 per year, plus a bonus system.
  • A referral program that rewards your referrals.
  • Opportunities for career advancement and professional development.
  • A dynamic and inclusive work environment with a diverse team of colleagues.
  • The chance to be part of creating magical moments for guests from around the world.
About Us

We are Recruit4Work Sl, a company dedicated to providing exceptional guest experiences. Our team is passionate about delivering unforgettable moments for our visitors, and we are looking for like-minded individuals to join us in this mission.



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