Customer Service Representative Dutch Market

hace 1 mes


Madrid, Madrid, España Recruitment Direct A tiempo completo

**Job Overview:**

We are looking for a Customer Service Representative Dutch Market to join our team at Recruitment Direct in Madrid, Spain. As a key member of our team, you will be responsible for providing top-notch customer support to Dutch-speaking banking clients.

Key Responsibilities:

  1. Provide assistance with general banking inquiries, account access issues, and transfers.
  2. Manage back-office tasks, including responding to emails, WhatsApp, and other channels.
  3. Promote and explain banking products to customers.
  4. Ensure adherence to transparency requirements and uphold regulatory standards for client protection.
  5. Meet defined quality standards and sales objectives.

Requirements:

  • Proficient in MS Office Suite (Excel, Word, PowerPoint, Access).
  • Fluent Dutch (C2 level) language skills.
  • Strong customer orientation, empathy, and listening skills.
  • Excellent oral and written communication.
  • Quick thinking and problem-solving abilities.

What We Offer:

  • A competitive salary of €21,718 gross per year.
  • Flexible working hours with shifts from 2:00 p.m. to 10:00 p.m.
  • Two days off weekly, plus two weekends off monthly.
  • A permanent contract with opportunities for career growth.


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