Customer Service Representative Dutch Market
hace 5 días
**Job Overview:**
We are looking for a Customer Service Representative Dutch Market to join our team at Recruitment Direct in Madrid, Spain. As a key member of our team, you will be responsible for providing top-notch customer support to Dutch-speaking banking clients.
Key Responsibilities:
- Provide assistance with general banking inquiries, account access issues, and transfers.
- Manage back-office tasks, including responding to emails, WhatsApp, and other channels.
- Promote and explain banking products to customers.
- Ensure adherence to transparency requirements and uphold regulatory standards for client protection.
- Meet defined quality standards and sales objectives.
Requirements:
- Proficient in MS Office Suite (Excel, Word, PowerPoint, Access).
- Fluent Dutch (C2 level) language skills.
- Strong customer orientation, empathy, and listening skills.
- Excellent oral and written communication.
- Quick thinking and problem-solving abilities.
What We Offer:
- A competitive salary of €21,718 gross per year.
- Flexible working hours with shifts from 2:00 p.m. to 10:00 p.m.
- Two days off weekly, plus two weekends off monthly.
- A permanent contract with opportunities for career growth.
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