Customer Service Representative with Dutch Language Skills

hace 2 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
About Wibit Consulting & Services

We are working with a BPO in Bosnia and Herzegovina to find an experienced Customer Care Specialist who can work remotely. The successful candidate will review invoices, correspond with partners, and engage in internal communication with colleagues and superiors.

Salary and Employment

Based on the requirements of this position and industry standards, we offer a competitive salary range of $35,000 - $45,000 per year, depending on experience.

Job Description

Main Responsibilities:

  • Review incoming invoices and payment reminders from clients' partners for accuracy
  • Correspond with partners via email
  • Engage in internal communication with colleagues and superiors

Key Tasks:

  1. Check invoices against purchase orders, contracts, and delivery receipts for correct quantities, pricing, and terms
  2. Accurately enter invoice details into the financial or ERP system
  3. Investigate and resolve discrepancies or issues with invoices
  4. Maintain accurate records of all invoices processed and ensure documentation is properly filed
  5. Liaise with vendors, suppliers, and internal departments to resolve invoice-related queries or disputes
Required Skills and Qualifications

To succeed in this role, you should have:

  • Native or fluent Dutch language skills (both verbal and written)
  • A high school diploma or equivalent, with a degree in accounting, finance, or a related field being a plus
  • Prior experience in invoicing, accounting, or bookkeeping roles
  • Familiarity with accounts payable processes
  • Strong attention to detail and accuracy in verifying invoices and identifying discrepancies
  • Excellent organizational skills to manage a high volume of invoices and ensure timely processing
  • Good written and verbal communication skills for interacting with vendors and internal teams
  • Ability to analyze and resolve invoice discrepancies effectively
  • Strong problem-solving abilities to manage any issues that arise during invoice processing
  • Knowledge of tax regulations, accounting principles, and company policies related to invoicing
Benefits

We offer:

  • An excellent remuneration package based on experience, skills, and performance
  • An indefinite contract
  • Fully remote work from Bosnia and Herzegovina
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment with guidance and tools to reach your full potential


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