German Speaking Customer Service Representative

hace 18 horas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

At Wibit Consulting & Services (Wibitcs), we are committed to delivering exceptional customer experiences. We're excited to collaborate with a highly respected BPO to recruit German-speaking Customer Care Specialists who can provide timely, technical-based support to customers of a prominent e-commerce company.

About the Role

This full-time, fully remote position offers a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture. As a Customer Care Specialist with German, you will be responsible for:

  • Providing timely, technical-based support to customers through voice, chat, and email
  • Ensuring a high standard of customer experience, addressing inquiries and resolving issues effectively
  • Accurately documenting interactions within a CRM system to maintain consistent records
Requirements

To be successful in this role, you will need:

  • Fluent German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills
  • Residency in Serbia, with the legal ability to work without company-sponsored support
  • Background in Customer Support or technical support, preferably in a help desk or similar IT role
What We Offer

We offer a competitive salary based on experience, skills, and performance, as well as:

  • Remuneration based on experience, skills, and performance: € 2500 - 3500 per month
  • Monthly allowance of 60 EUR for work-from-home expenses
  • An indefinite contract, offering a secure role with a regular weekday schedule
  • Positive work environment and friendly team
  • Professional development opportunities

We believe that our employees are the backbone of our organization, and we strive to create an environment where they can grow and thrive. If you are passionate about delivering exceptional customer experiences and have the required skills and qualifications, please apply now



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