Customer Service Professional for German-Speaking Client Support
hace 2 días
David Kennedy Recruitment is proud to collaborate with a BPO boasting exceptional employee satisfaction ratings to find experienced, German-speaking Customer Care Specialists for remote work in Hungary.
Key Responsibilities- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
The ideal candidate will possess native or fluent proficiency in German (C1 level), strong written and spoken communication skills, and experience using standard PC applications. Additionally, they should demonstrate flexibility, professionalism, resilience, self-sufficiency, and reliability.
Compensation PackageThis position offers an attractive remuneration package based on experience, skills, and performance, including private health and life insurance, and the opportunity to work fully remotely from Hungary. The working schedule is Monday to Friday, 8 AM to 8 PM, providing a dynamic and creative team environment with a positive and friendly atmosphere.
If you are a highly motivated and skilled Customer Care Specialist looking for a new challenge, please apply for this exciting opportunity to join our client's team and contribute to delivering exceptional customer service.
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