German Customer Support Specialist with Relocation Opportunities

hace 23 horas


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are looking for a highly skilled German-speaking customer support specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Responsibilities:

  • Respond to customer inquiries in a professional and friendly manner
  • Assist customers with product details, order issues, and general support
  • Resolve customer concerns efficiently and escalate more complex issues as needed
  • Document customer interactions accurately in the CRM system

Requirements:

  • Fluency in German (C2 level) and solid communication skills in English (B2 level or higher)
  • Strong problem-solving abilities and a customer-focused attitude
  • Flexibility to work 24/7 rotational shifts, including weekends
  • Must be available to work on-site in Braga

What We Offer:

  • Competitive salary: €45,000 per annum
  • Welcome Bonus of €2,000
  • Private health insurance
  • Paid training to help you succeed in your role
  • A supportive, friendly team environment
  • Opportunities for professional growth and career advancement

Work Schedule: Monday to Sunday: 24/7 (rotational shifts). Days Off: 2 rotational days off.



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