Global Automotive Market Intelligence Specialist

hace 1 día


Madrid, Madrid, España Jato Dynamics Ltd A tiempo completo
Job Description

About JATO Dynamics Ltd.

We are a leading provider of automotive market intelligence, delivering the world's most complete and up-to-date data and insights to our customers. Our mission is to create significant competitive advantage for our customers through timely technical and product support, along with training.

Role Overview

As a Global Automotive Market Intelligence Specialist, you will be at the heart of our mission, working closely with our Customer Experience and Commercial teams, as well as other JATO colleagues, to ensure a seamless and frictionless experience for our customers.

Key Responsibilities:
  • Achieve customer experience plans including technical, onboarding, product training, and other areas to achieve customer success objectives.
  • Provide seamless and frictionless customer experiences to create positive brand feedback, advocacy, loyalty, and business growth.
  • Support first-line customer response, troubleshoot and resolve all customer queries following JATO processes and standards.
  • Gather customer insights through structured and unstructured feedback channels to improve customer satisfaction across product, processes, and people areas.
  • Use customer journey framework and customer relationship management skills to engage and onboard customers in day-to-day pre- and post-sale activities.
Requirements:

To be successful in this role, you will need:

  • 2-5 years of experience working in a customer-facing support role.
  • 2+ years of automotive, data solutions, and/or digital experience (desirable).
  • Excellent written and verbal communication skills in English are required. Proficiency in Dutch is desirable.
  • Ability to troubleshoot and resolve issues in a proactive and systematic manner.
  • Diligent with a high level of attention to detail and able to resolve complex issues.
  • Critical thinking skills with the ability to analyze and provide insights.
  • Responsiveness and agility to go above and beyond with customers and take extra steps to achieve customer goals, meet challenges, and add ongoing value.
  • Effective communication, presentation, and facilitation skills.
  • Team-oriented, self-motivated, confident, collaborative, and enthusiastic.
  • Knowledge of customer experience and success principles (desirable).
  • Solid knowledge in IT literacy, MS Office, Excel; PowerBI, APIs, SQL a plus.
  • Knowledge of customer service tools, i.E., CRM/JSD, Case Management.
Benefits:

We offer a competitive salary range of £45,000 - £65,000 per annum, depending on experience.



  • Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completo

    Job Title: Global Market Intelligence LeadAbout the RoleAs a Global Market Intelligence Lead at Hitachi, you will play a crucial role in driving the company's growth and success by providing actionable insights and market research to inform business decisions. The ideal candidate will have a deep understanding of market trends, competitive landscapes, and...


  • Madrid, Madrid, España Page Personnel A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Automotive Operations Specialist to join our team at Page Personnel. As a key member of our operations team, you will be responsible for delivering exceptional customer service and supporting the smooth operation of our automotive business.


  • Madrid, Madrid, España Denodo Technologies, Inc. A tiempo completo

    Job Description:Role Summary:Denodo Technologies, Inc. is seeking a skilled Market Intelligence Specialist, EMEA to join our team. As a Market Intelligence Specialist, you will be responsible for working with global demand generation and partner marketing managers to review processes and verify programs logic to ensure accuracy in marketing campaigns. Key...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job Title: Market Business Intelligence NewAbout the Role:Nutreco, a part of the SHV family of companies, is committed to making a positive impact on the world. Our mission is to provide innovative solutions that help our customers produce more sustainable food to feed the world's growing population. As the Marketing Intelligence Lead, you will play a...


  • Madrid, Madrid, España Hitachi Vantara A tiempo completo

    Job SummaryHitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Our company operates under the business structure of "Digital Systems & Services" - supporting our customers'...


  • Madrid, Madrid, España global market A tiempo completo

    Buscamos colaboradores autónomos para Global Market, la compañía de seguros de salud número 1 en España. Ofrecemos una oportunidad para trabajar sin horarios y sin exclusividad, simplemente pasándoles a nuestros clientes los productos de la compañía.RequisitosPara este puesto es imprescindible ser autónomo y no tener horarios fijos.BeneficiosNo...


  • Madrid, Madrid, España Global Market A tiempo completo

    Estamos buscando asociados para trabajar con nosotros en Global Market, una empresa líder en el mercado español de seguros de salud. Sueldo estimado: 20.000 € anuales.En esta posición, su trabajo principal será promover nuestros productos a sus clientes y conocidos, sin necesidad de horarios fijos. Su labor se centrará en ofrecer nuestro servicio de...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    **Job Title:** Automotive Electronics Design Specialist - Cracow**About Us:At Infotree Global Solutions, we are committed to delivering innovative solutions for the automotive industry. Our team of experts is dedicated to designing and developing cutting-edge electronic devices that meet the highest standards of quality and reliability.**Job Summary:We are...


  • Madrid, Madrid, España F. Hoffmann-La Roche Ag A tiempo completo

    Company OverviewF. Hoffmann-La Roche Ag is a global healthcare leader driven by its mission to transform patients' lives through innovative medical treatments. With a commitment to scientific rigor, ethics, and access to medical innovations, the company strives to create a better world.Job DescriptionWe are seeking a skilled Business Intelligence Analyst -...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About Infotree Global SolutionsWe're a leading provider of innovative automotive safety solutions, dedicated to enhancing road safety and saving lives.Salary: $110,000 - $130,000 per annumJob Description:As an Automotive Safety Technology Specialist, you will play a critical role in shaping the future of automotive safety technology. You will be responsible...


  • Madrid, Madrid, España Hitachi A tiempo completo

    Job DescriptionWe are seeking a highly skilled Market Intelligence Strategist to join our team at Hitachi. As a key member of our Global Marketing & Sales transformation team, you will play a crucial role in driving cross-organization understanding of market potential and creating a customer-centric culture.In this role, you will collaborate with segment...


  • Madrid, Madrid, España Ack3 Global Solutions A tiempo completo

    Company Overview: Ack3 Global Solutions is a renowned Global Risk and Strategic Intelligence Consultancy, established in 2010 by esteemed veterans of the Spanish Special Forces. Our boutique has become a benchmark in the field of risk control and intelligence consulting.


  • Madrid, Madrid, España Celonis A tiempo completo

    Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms, is seeking a highly skilled Competitive Intelligence Analyst to join its Market Intelligence team.About the RoleIn this exciting opportunity, you will have the chance to define, own, and drive the go-to-market positioning and strategy for the Celonis...


  • Madrid, Madrid, España Quality And Intelligence Press Controls Ibérica, S.l. A tiempo completo

    Job DescriptionWe are seeking a highly skilled Global Intralogistics Specialist to join our team at Quality And Intelligence Press Controls Ibérica, S.l. as an International Commissioning/Service Engineer.The ideal candidate will possess a strong background in electrical engineering or a related field and have a minimum of 3 years of experience in field...


  • Madrid, Madrid, España Global A tiempo completo

    **Company Overview:** S&P Global Market Intelligence is a leading provider of essential intelligence for decision-makers in business, finance, and government. Our team delivers unrivaled insights and data solutions, partnering with clients to expand their perspective, operate with confidence, and make decisions with conviction.**Job Summary:** We are seeking...


  • Madrid, Madrid, España Celonis A tiempo completo

    We're seeking a skilled Market Intelligence Strategist to join our team at Celonis, the global leader in Process Mining technology. With over 5,000 enterprise customer deployments across nearly every industry, we're empowering companies to reduce waste, create value, and benefit people across the top, bottom, and green lines.The salary for this role is...


  • Madrid, Madrid, España Celonis A tiempo completo

    About CelonisCelonis is a global leader in Process Mining technology, one of the world's fastest-growing SaaS firms. Since 2011, we've helped thousands of large and valued companies deliver immediate cash impact, improve customer experience, and reduce carbon emissions.Job Title: Market Intelligence StrategistWe're seeking a Market Intelligence Strategist to...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job OverviewNutreco, a leading player in the SHV family of companies, is driven by the purpose to care for generations to come. Our solutions go beyond nutrition, providing best-in-class advice and technology to help our customers produce more sustainable food for a growing population.We're passionate about transforming complex market data into strategic...


  • Madrid, Madrid, España Tecalliance A tiempo completo

    About TecAllianceTecAlliance is a global leader in the automotive spare parts market, where IT and automotive specialists collaborate to digitize the market. With over 900 colleagues working across 140 countries, we're not just witnessing the future - we're shaping it.


  • Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completo

    OverviewWe are seeking a talented Global Market Intelligence Lead to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in driving business growth and innovation through strategic market analysis and insights.About the RoleDesign, implement, and oversee processes and tools to drive...