Global Automotive Market Intelligence Specialist
hace 1 día
About JATO Dynamics Ltd.
We are a leading provider of automotive market intelligence, delivering the world's most complete and up-to-date data and insights to our customers. Our mission is to create significant competitive advantage for our customers through timely technical and product support, along with training.
Role OverviewAs a Global Automotive Market Intelligence Specialist, you will be at the heart of our mission, working closely with our Customer Experience and Commercial teams, as well as other JATO colleagues, to ensure a seamless and frictionless experience for our customers.
Key Responsibilities:- Achieve customer experience plans including technical, onboarding, product training, and other areas to achieve customer success objectives.
- Provide seamless and frictionless customer experiences to create positive brand feedback, advocacy, loyalty, and business growth.
- Support first-line customer response, troubleshoot and resolve all customer queries following JATO processes and standards.
- Gather customer insights through structured and unstructured feedback channels to improve customer satisfaction across product, processes, and people areas.
- Use customer journey framework and customer relationship management skills to engage and onboard customers in day-to-day pre- and post-sale activities.
To be successful in this role, you will need:
- 2-5 years of experience working in a customer-facing support role.
- 2+ years of automotive, data solutions, and/or digital experience (desirable).
- Excellent written and verbal communication skills in English are required. Proficiency in Dutch is desirable.
- Ability to troubleshoot and resolve issues in a proactive and systematic manner.
- Diligent with a high level of attention to detail and able to resolve complex issues.
- Critical thinking skills with the ability to analyze and provide insights.
- Responsiveness and agility to go above and beyond with customers and take extra steps to achieve customer goals, meet challenges, and add ongoing value.
- Effective communication, presentation, and facilitation skills.
- Team-oriented, self-motivated, confident, collaborative, and enthusiastic.
- Knowledge of customer experience and success principles (desirable).
- Solid knowledge in IT literacy, MS Office, Excel; PowerBI, APIs, SQL a plus.
- Knowledge of customer service tools, i.E., CRM/JSD, Case Management.
We offer a competitive salary range of £45,000 - £65,000 per annum, depending on experience.
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