Customer Service Expert with Dutch Language Skills
hace 2 semanas
Are you a motivated and experienced professional seeking a new challenge in customer support? Wibit Consulting & Services (WibitCS) is working with a renowned BPO to find skilled Dutch-speaking Customer Care Specialists to join our remote team in Serbia.
As a Customer Care Specialist, you will provide exceptional support to customers of an e-commerce brand through various communication channels. Your primary responsibility will be to deliver timely and effective technical assistance, ensuring a positive customer experience.
Key Responsibilities:
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner
- Provide an exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
Requirements:
- Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
- Residing in Serbia and being able to take on a job legally without the company's support
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
Offer:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- 60 EUR monthly Work From Home allowance
- 15 EUR night shift
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
- EUR 26 overtime add on
- Fully remote work from Serbia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
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