Customer Service Expert with Dutch Language Skills

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

Are you a motivated and experienced professional seeking a new challenge in customer support? Wibit Consulting & Services (WibitCS) is working with a renowned BPO to find skilled Dutch-speaking Customer Care Specialists to join our remote team in Serbia.

As a Customer Care Specialist, you will provide exceptional support to customers of an e-commerce brand through various communication channels. Your primary responsibility will be to deliver timely and effective technical assistance, ensuring a positive customer experience.

Key Responsibilities:

  • Conduct technical-based customer assistance through voice, chat, and email in a timely manner
  • Provide an exceptional customer experience
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

Requirements:

  • Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
  • Residing in Serbia and being able to take on a job legally without the company's support
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

Offer:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Private health and life insurance
  • 60 EUR monthly Work From Home allowance
  • 15 EUR night shift
  • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
  • EUR 26 overtime add on
  • Fully remote work from Serbia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential


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