Customer Service Expert with Dutch Language Skills
hace 4 semanas
We are seeking a Dutch-speaking Customer Support Representative to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional service to customers. Your main goal will be to efficiently handle incoming customer queries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly.
Key Responsibilities:
- Customer Inquiries: Handle incoming customer queries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly.
- Call Management: Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
- Product Knowledge: Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support.
- Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
- Process Adherence: Follow all project processes, procedures, and ensure compliance with contractual SLAs.
- Team Collaboration: Support other team members in their absence and collaborate on projects when required.
- Administrative Tasks: Manage records related to holidays, sick leave, and overtime, and contribute to regular team meetings.
- Customer Satisfaction: Take ownership of calls, progressing them to resolution or escalating them when necessary, while maintaining high-quality service standards.
Requirements:
- Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
- Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
- Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
- Customer Focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
- Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
What We Offer:
- Competitive Salary: Excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months.
- Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
- Paid Leave: 23 working days of paid annual leave.
- Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere.
- Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
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