Customer Experience Specialist with Dutch Language Skills

hace 4 semanas


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

We are seeking a highly skilled Dutch-speaking Customer Experience Specialist to join our team at Wibit Consulting & Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Communicate with customers through phone, email, chat, and social media
  • Showcase extraordinary communication skills, including listening, empathy, and personalization
  • Guide customers with their questions and ensure they receive the right solution
  • Identify and address customer needs to escalate internally and improve processes
  • Maintain customer satisfaction and retention through impactful customer experience

Requirements:

  • Excellent Dutch (C2) speaking skills and C1 English level
  • Smart and enthusiastic problem-solver with a keen eye for customer service
  • Calm and empathetic when dealing with difficult customers
  • Curious and love to investigate and use creative problem-solving skills to ensure customer satisfaction
  • Target-driven and trying to exceed expectations

Benefits:

  • Excellent remuneration package based on experience, skills, and performance
  • Full-time contract of 39 hours per week
  • Being part of a dynamic and international team
  • Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events


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