Technical Support Specialist with Chinese Language Expertise
hace 4 semanas
We are seeking a highly skilled Chinese-speaking Technical Support Specialist to join our team in Madrid, Spain. In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You'll communicate with clients to identify project needs, offer tailored solutions, and resolve technical issues, ensuring customer satisfaction. Additionally, you'll train clients on product knowledge and create technical documentation to support understanding of product configurations.
Key Responsibilities:
• Communicate with clients to identify project needs and deliver tailored security solutions.
• Train clients on product technical knowledge, helping them quickly familiarize themselves with security systems.
• Prepare and present technical documentation to explain product configurations.
• Resolve technical issues related to products, ensuring customer satisfaction.
Requirements:
• Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.
• Native Chinese speaker with proficiency in Spanish.
• Experience in security systems is required.
• Prior experience in testing or technical support roles is preferred.
Required Skills:
• Technical Support
• Security Systems
• Problem Solving
• Client Communication
Candidate Profile:
• Highly motivated and energetic, with a strong work ethic.
• Adaptable and resourceful in challenging situations.
• Detail-oriented, especially in preparing and managing technical documentation.
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