Technical Support Specialist with Chinese

hace 7 días

Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

We are seeking a highly motivated and energetic Technical Support Specialist with Chinese language skills to join our dynamic team in Madrid, Spain. In this role, you will provide top-tier technical assistance to clients, focusing on security systems. You will communicate with clients to identify project needs, offer tailored solutions, and resolve technical issues, ensuring customer satisfaction.

Key Responsibilities:
  • Communicate with clients to identify project needs and deliver tailored security solutions.
  • Train clients on product technical knowledge, helping them quickly familiarize themselves with security systems.
  • Prepare and present technical documentation to explain product configurations.
  • Resolve technical issues related to products, ensuring customer satisfaction.

Requirements:

  • Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.
  • Native Chinese speaker with proficiency in Spanish.
  • Experience in security systems is required.
  • Prior experience in testing or technical support roles is preferred.
  • Strong communication, presentation, and problem-solving skills, with solid teamwork spirit.

Required Skills:

  • Technical Support
  • Security Systems
  • Problem Solving
  • Client Communication

Candidate Profile:

  • Highly motivated and energetic, with a strong work ethic.
  • Adaptable and resourceful in challenging situations.
  • Detail-oriented, especially in preparing and managing technical documentation.

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