Technical Support Specialist with Chinese

hace 2 semanas

Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo
Job Title: Technical Support Specialist with Chinese

In collaboration with Wibit Consulting & Services (WibitCS), we are seeking a highly skilled Chinese-speaking Technical Support Specialist to provide exceptional technical assistance to our clients. The role involves communicating with clients to identify project needs, offering tailored solutions, and resolving technical issues to ensure customer satisfaction.

Key Responsibilities:

  • Communicate with clients to identify project needs and provide customized solutions to secure projects.
  • Train clients on product technical knowledge to ensure they quickly familiarize themselves with product solutions.
  • Prepare and present technical documentation to help clients understand product configurations.
  • Resolve technical issues related to products on a daily basis to guarantee customer satisfaction.

Requirements:

  • Bachelor's degree or above in Computer Science, Electronics, Telecommunications, or related fields.
  • Native Chinese speaker with proficiency in Spanish is essential.
  • Previous experience in testing or technical support roles is preferred.
  • Strong communication, presentation, and problem-solving skills, with a solid teamwork spirit.

Required Skills:

  • Technical Support
  • Problem Solving
  • Client Communication

Candidate Profile:

  • Motivated and energetic, with a strong work ethic.
  • Flexible and adaptable in challenging situations.
  • Detail-oriented in preparing and managing technical documentation.

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