Senior Customer Success Strategist

hace 2 días


Madrid, Madrid, España Exasol A tiempo completo

Unlock Your Potential as a Senior Customer Success Strategist

About Exasol:

Exasol, the leading HR technology company in unbiased talent evaluation, leverages its 15 years of industry experience to identify top talent for companies worldwide. Our team of professionals and cutting-edge SaaS platform integrated with AI ensure efficient, bias-free talent evaluation and record-breaking hiring times.

Key Responsibilities:

  • Customer Impact: Develop and implement customer success strategies, conduct thorough account reviews, and manage escalations effectively.
  • Partnership: Collaborate with the Sales team to create success plans, assess customer health, identify expansion opportunities, and ensure renewals.

Requirements:

  • Fluency in German is required.
  • A minimum of 5 years of experience in Customer Success, account management, project management, consulting, or relationship management.
  • Expertise in software product delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools.
  • Proven ability to manage customer escalations, balance expectations, and negotiate successful resolutions.
  • Strong communication skills to explain complex technical concepts to both technical and non-technical audiences.

Preferred Qualifications:

  • Experience in Cloud Security, DevSecOps, Network Security, or Security Operations.
  • Client-focused program management experience.

What We Offer:

  • Competitive salary: $80,000 - $110,000 per year.
  • Opportunity for remote work.
  • Professional development opportunities.
  • Access to the latest technologies and tools.

This role requires a strong understanding of customer needs, excellent communication skills, and the ability to thrive in a matrixed team environment. If you are passionate about delivering exceptional customer experiences and have a proven track record in customer success, we encourage you to apply.



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