Customer Success Manager

hace 3 días


Madrid, Madrid, España Ravenpack A tiempo completo

Ravenpack is seeking a seasoned Customer Success Manager to join our dynamic team. As a cybersecurity expert, you will be responsible for managing customer lifecycles and serving as the voice of the customer.

About the Role

This is a unique opportunity to work with a leading cybersecurity company, specifically targeting the German market. You will be working remotely from Germany, collaborating with cross-functional teams, and driving customer success through strategic planning and account management.

Key Responsibilities
  • Develop and execute customer success strategies to drive renewal and growth
  • Collaborate with the Sales team to develop success plans and identify expansion opportunities
  • Partner with Professional Services teams for implementations and extended expertise deployments
  • Coordinate customer delivery with team members, including engineering and professional services
Your Experience

We are looking for a highly experienced professional with:

  • 5+ years of experience in Customer Success, account management, project management, consulting, or relationship management
  • Fluency in German
  • Expertise in software product or service delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools
  • Experience managing customer escalations, balancing expectations, and negotiating successful resolutions
  • Strong communication skills to explain complex technical concepts to both technical and non-technical audiences
Benefits

As a valued member of our team, you can expect:

  • A competitive salary: €80,000 - €100,000 per year
  • The opportunity to work remotely from Germany
  • Professional development and access to the latest technologies and tools
About Ravenpack

Ravenpack is a trailblazer in cybersecurity solutions, committed to innovation and customer satisfaction. We offer a dynamic environment where you can evolve your skills, contribute to safeguarding industries from emergent threats, and drive change in digital security.


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