Customer Success Manager

hace 3 días

Madrid, Madrid, España Sap Se A tiempo completo

About the Role

As a Customer Success Manager at SAP Se, you will have the opportunity to develop your skills in advising complex global transformations and driving customer outcomes, renewals, expansions, and upsells. This role is part of the SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.

Your Responsibilities

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

Your Profile
  • 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain).
  • Experience advising or driving complex global transformations.
  • Strong communication skills including fluency in English and Spanish; other local languages are a plus.
  • Proficient interpersonal skills including curiosity, effective listening skills, and professional presence.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.

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