Customer Success Manager

hace 3 días

Madrid, Madrid, España Onestream Software A tiempo completo
About the Job

We are seeking a highly skilled Customer Success Manager to join our team at OneStream Software. As a key member of our customer success team, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal.

Key Responsibilities
  • Partner with sales to complete a comprehensive sales transition process
  • Operate as a business partner to your customer and their delivery team by knowing their strategy and plan
  • Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal
  • Understand customer's OneStream contractual agreements (Cloud / SaaS, Term, etc.)
  • Develop strong working relationships with your customer and their delivery team
  • Establish and execute cadence-based Business Review meetings with your customer
  • Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal
  • Align with Customer Success leadership on regional metrics
  • Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers
  • Promote awareness of Regional OneStream Communities and customer educational events
  • Keep management informed of progress and obstacles on your portfolio of customers
Customer Advocacy

Actively listen to customers and help them understand how they can get the most value from their investment in OneStream. Champion your customer's requests by collaborating with the Customer, their delivery team, and various OneStream departments (Customer Support, Cloud, Technical SMEs, Product Mgmt. etc.).

Requirements
  • Customer Success Manager experience within a SaaS Company
  • 5+ years of professional experience
  • 3+ years building and managing customer relationships
  • Proven history of keeping customers focused on their desired business outcomes throughout their initiatives
  • Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
  • Fluent in English and (Spanish or Italian)
Preferred Qualifications
  • Corporate Performance Management (CPM) experience preferred (either as a Customer Success Manager, Account Manager, Consultant, or Pre-Sales)
  • Customer and account management experience preferred
  • Management consulting / technology consulting experience
  • Degree in Business, Accounting, Finance, or Information Technology / MIS
  • Gainsight experience
  • Outcome Management experience

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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