Customer Success Manager
hace 1 semana
Sinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.
Key Responsibilities- Own the customer lifecycle, driving faster time-to-value and improving overall experience
- Understand customer objectives and translate them into actionable outcomes
- Partner with customers to advise on best practices and identify opportunities for upselling and cross-selling
- Collaborate with cross-functional teams to drive customer success and growth
- Minimum 3 years' experience as a Customer Success Manager
- Experience in a Tech or SaaS company
- Fluency in German and English is a must; some level of Italian or Spanish is a plus
Sinch is a global company with a diverse team of over 4,500 employees across 60 countries. We offer a flexible work environment, competitive benefits, and opportunities for growth and development. If you are a relationship-driven professional with a collaborative mindset, we encourage you to apply for this exciting opportunity.
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