Customer Success Manager

hace 3 días


Madrid, Madrid, España Sinch A tiempo completo

We are seeking a highly skilled Customer Success Manager to join our team at Sinch, a leading Customer Communication Cloud company.

As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with exceptional support and guidance throughout their journey with our platform.

Key responsibilities include:

  • Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal
  • Drive faster "time to value" and improve the overall experience for our customers
  • Understand customer's objectives and how they translate to outcomes
  • Identify opportunities for upselling and cross-sell and close them
  • Partner with the customer to advise on best practices

We are looking for a collaborative and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in a similar role and are fluent in Spanish and English, we encourage you to apply.

Requirements:

  • Minimum 3 years' experience as a Customer Success Manager
  • Experience from a Tech or a SaaS company
  • Fluency in Spanish and English is a must
  • Italian is a big plus

Benefits:

  • Health and life insurance
  • Flexible work environment
  • Retirement savings plans

We are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory.



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