Customer Success Manager

hace 1 mes


Madrid, Madrid, España SAP A tiempo completo

About the Role
We are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic partnership.

Key Responsibilities
Develop and execute customer success plans to ensure customer satisfaction and retention
Build and maintain strong relationships with customers to understand their business needs and goals
Collaborate with cross-functional teams to provide solutions and support to customers
Identify and pursue new business opportunities through upselling and cross-selling

Requirements
2-5 years of experience in customer-facing roles, preferably in consulting, sales, or account management
Strong communication and interpersonal skills, with fluency in English and Spanish
Ability to work in a fast-paced environment and prioritize multiple tasks and projects
Strong business acumen and understanding of business processes and industries

About SAP
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to innovation, diversity, and inclusion, and offer a dynamic and supportive work environment. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.


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