Customer Success Manager

hace 4 semanas

Madrid, Madrid, España Opennebula Systems A tiempo completo

About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at OpenNebula Systems. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our cloud solutions, and driving business growth through strategic partnerships.

Key Responsibilities

• Develop and execute customer account strategies in collaboration with sales, services, and support teams
• Own customer relationships for assigned accounts and take the lead in customer communication
• Monitor customer outcomes, goal-alignment, and customer satisfaction
• Create long-lasting business connections, strengthening customer relationships and building them into true business partnerships
• Maintain client records, keeping and sending periodic updates, and having an overview of account contract information
• Be the customers' liaison, helping push client concerns, issues, and needs toward resolution with internal teams
• Conduct onboarding meetings, product tours, company presentations, and product demos
• Understand the products and services the business offers to better ensure their adequate delivery to customers
• Drive evaluation/feedback of new components
• Monitor customer activity, creating and contributing to reports, and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement
• Assist Sales in monitoring for upsell and cross-sell opportunities and discussing any findings with the Head of Sales
• Assist Marketing and Community with strategic plans and any requests and materials from the customers' side, additionally supporting with Content contributions, to add value to existing customers

Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• 3+ years of experience as a Customer Success Manager, Account Manager or Customer Success Associate in the IT market
• 3+ years overall IT/development Background
• Solid experience working with global customers and driving customer success
• Hands-on experience in managing or contributing to open source project
• Good interpersonal, presentation, and communication skills
• Strong customer service orientation with high emotional intelligence
• Analytical skills and the ability to recognize the demands on the side of the clients
• Demonstrated technical writing skills (in English)

What We Offer

• Competitive compensation package and flexible remuneration
• Customized workstation (macOS, Windows, Linux)
• Private health insurance
• Paid time off: Holidays, Personal Time, Sick Time, Parental leave
• Afternoon-off working day every Friday and during summer
• Remote company with bright HQ centrally located in Madrid; offices in Boston (USA), Brussels (Belgium) and Brno (Czech Republic); and access to office space near your location when needed
• Healthy work-life balance: We encourage the right for Digital Disconnecting and promote harmony between employees' personal and professional lives
• Flexible hiring options: Full Time/Part Time, Employee (Spain/USA) / Contractor (other locations)
• We are building an awesome, Engineering First Culture and your opinion matters: Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued
• Be exposed to a broad technology ecosystem. We encourage learning and researching new technologies and methods as part of your everyday duties

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