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Customer Success Manager
hace 1 mes
Worldline Global is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Our technology provides the trusted infrastructure for millions of people and businesses around the world. We are on an exciting journey to lead the way towards the next frontier of payments. Our mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers. To contribute to this mission, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs. The primary responsibilities include Service Level Management, ensuring high-quality services, and providing customer guidance in Worldline's Problem to Resolution processes. The Customer Success Manager will be the primary Service Delivery Single Point of Contact for the assigned customer portfolio, ensuring customer retention and follow-up on agreed and committed Customer Service Level Agreement Objectives. The role requires strong customer relationship skills, effective internal network, and ability to identify structural issues proactively. The ideal candidate will have a strong background in customer success, service delivery, and portfolio management. If you are a highly skilled professional looking to make a real impact on the world, we encourage you to apply for this exciting opportunity.