Customer Success Manager
hace 4 semanas
About the Role
We are seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their business goals and objectives through the effective use of our solutions.
Key Responsibilities
- Develop and execute customer success plans to drive business growth and retention
- Provide exceptional customer service and support to ensure high levels of customer satisfaction
- Collaborate with cross-functional teams to identify and address customer needs and pain points
- Stay up-to-date with industry trends and developments to ensure our customers are equipped with the latest knowledge and best practices
What We Offer
As a Customer Success Manager at SAP, you will have the opportunity to work with a diverse range of customers and industries, and to develop a deep understanding of their business needs and challenges. You will also have access to a comprehensive training program, which will equip you with the skills and knowledge you need to succeed in this role.
Requirements
- 2-5 years' experience in a customer-facing role, preferably in a technology or consulting environment
- Proven track record of driving business growth and retention through exceptional customer service and support
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously
About SAP
SAP is a leading provider of enterprise software solutions, with a global presence and a reputation for innovation and excellence. We are committed to helping our customers achieve their business goals and objectives, and to making a positive impact on the communities we serve.
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