Customer Success Manager

hace 4 días

Madrid, Madrid, España Sap Se A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions.

Key Responsibilities

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, and strategy/tools/process.
  • Enhance skills in advising complex, global transformations and driving customer outcomes as an Enterprise Customer Success Manager (E-CSM).
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization as a Specialist Customer Success Manager (S-CSM).

Requirements

  • 2-5 years' work experience with a proven record of supporting customers and business transformation.
  • Experience advising or driving complex global transformations.
  • Strong communication skills including fluency in English and Spanish.
  • Proficient interpersonal skills including curiosity, effective listening skills, and empathy.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

At SAP, we are proud to be an equal-opportunity workplace and are an affirmative action employer. We offer a culture of inclusion, focus on health and well-being, and flexible working models to ensure that everyone feels included and can run at their best.

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