Senior Customer Success Manager

hace 2 semanas


Madrid, Madrid, España Sas Institute A tiempo completo
About the Job

At SAS Institute, we're looking for a seasoned professional to join our Customer Success team as a Sr. Customer Success Manager. This is a unique opportunity to establish and build broad relationships with SAS customers, driving adoption and expansion of our software solutions. As a trusted advisor, you'll work closely with customers to identify new opportunities, develop comprehensive adoption plans, and provide key business insights through data-driven decision making.

Key Responsibilities
  • Develop strong customer advocates at all levels of the organization, enabling you to become a trusted advisor to our customers.
  • Communicate effectively with customers, resolving conflicts and ensuring seamless customer experience.
  • Jointly define success with customers, understanding their business and IT problems to manage software adoption and exceed customer expectations.
  • Work with SAS stakeholders to develop adoption plans, including content, events, email, social media, and innovative campaign approaches.
  • Build reports and analytics to provide key business insights for data-driven decision making.
  • Lead or assist in gathering CSM requirements for new and ongoing projects, documenting customer success plans with customers and sales teams.
Requirements
  • Previous experience in a similar role within the technology industry, with a focus on customer success, customer advisory, or program management.
  • Bachelor's or master's degree in a technical or business subject, or equivalent qualification.
  • Knowledge of data management, analytics, and AI, with an understanding of SAS and/or the banking industry as a plus.
  • Fluent in English and Spanish, with excellent written, verbal, and interpersonal communications and organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment, with a willingness to travel for client meetings.


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