Senior Customer Success Manager
hace 2 semanas
At SAS Institute, we're looking for a seasoned professional to join our Customer Success team as a Sr. Customer Success Manager. This is a unique opportunity to establish and build broad relationships with SAS customers, driving adoption and expansion of our software solutions. As a trusted advisor, you'll work closely with customers to identify new opportunities, develop comprehensive adoption plans, and provide key business insights through data-driven decision making.
Key Responsibilities- Develop strong customer advocates at all levels of the organization, enabling you to become a trusted advisor to our customers.
- Communicate effectively with customers, resolving conflicts and ensuring seamless customer experience.
- Jointly define success with customers, understanding their business and IT problems to manage software adoption and exceed customer expectations.
- Work with SAS stakeholders to develop adoption plans, including content, events, email, social media, and innovative campaign approaches.
- Build reports and analytics to provide key business insights for data-driven decision making.
- Lead or assist in gathering CSM requirements for new and ongoing projects, documenting customer success plans with customers and sales teams.
- Previous experience in a similar role within the technology industry, with a focus on customer success, customer advisory, or program management.
- Bachelor's or master's degree in a technical or business subject, or equivalent qualification.
- Knowledge of data management, analytics, and AI, with an understanding of SAS and/or the banking industry as a plus.
- Fluent in English and Spanish, with excellent written, verbal, and interpersonal communications and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment, with a willingness to travel for client meetings.
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