Customer Success Lead
hace 2 días
Sinch is a leading Customer Communication Cloud company that empowers businesses to deliver exceptional customer experiences across various channels, including messaging, voice, and email. With a global presence of over 150,000 customers, including top tech companies, we're committed to revolutionizing the way businesses interact with their customers.
We're seeking an experienced Customer Success Lead to join our team. As a key player in our Customer Success organization, you'll be responsible for driving customer adoption, growth, and retention. Your primary goal will be to ensure seamless onboarding, optimize product usage, and identify opportunities for upselling and cross-selling.
The ideal candidate will have:
- A minimum of 3 years' experience as a Customer Success Manager in a Tech or SaaS company.
- Proven track record of driving customer success, growth, and retention.
- Excellent communication, collaboration, and problem-solving skills.
- Fluency in German and English (spoken and written).
- Knowledge of Italian or Spanish is a plus.
We offer a competitive salary of $80,000 - $110,000 per year, depending on location and experience. Our benefits package includes health insurance, flexible work arrangements, retirement savings plans, and more. We're an equal-opportunity employer committed to diversity, equity, and inclusion.
If you're a results-driven professional looking for a challenging role in a dynamic company, please apply with your resume. We can't wait to hear from you
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