Customer Success Lead

hace 2 días


Madrid, Madrid, España Sinch A tiempo completo

Sinch is a leading Customer Communication Cloud company that empowers businesses to deliver exceptional customer experiences across various channels, including messaging, voice, and email. With a global presence of over 150,000 customers, including top tech companies, we're committed to revolutionizing the way businesses interact with their customers.

We're seeking an experienced Customer Success Lead to join our team. As a key player in our Customer Success organization, you'll be responsible for driving customer adoption, growth, and retention. Your primary goal will be to ensure seamless onboarding, optimize product usage, and identify opportunities for upselling and cross-selling.

The ideal candidate will have:

  • A minimum of 3 years' experience as a Customer Success Manager in a Tech or SaaS company.
  • Proven track record of driving customer success, growth, and retention.
  • Excellent communication, collaboration, and problem-solving skills.
  • Fluency in German and English (spoken and written).
  • Knowledge of Italian or Spanish is a plus.

We offer a competitive salary of $80,000 - $110,000 per year, depending on location and experience. Our benefits package includes health insurance, flexible work arrangements, retirement savings plans, and more. We're an equal-opportunity employer committed to diversity, equity, and inclusion.

If you're a results-driven professional looking for a challenging role in a dynamic company, please apply with your resume. We can't wait to hear from you



  • Madrid, Madrid, España Microsoft A tiempo completo

    Empowering Customer Success with Microsoft Security SolutionsAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our team, you'll play a critical role in driving customer success and security excellence.Key Responsibilities:Lead technical teams to ensure customers get the best value from...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Are you passionate about delivering exceptional customer experiences and driving business growth?Cobee is a compensation & benefits company that is using new technologies to disrupt this big market traditionally dominated by big incumbent players. We're looking for a talented Customer Success Manager to scale & lead our support functions.Key...

  • Customer Success Lead

    hace 1 semana


    Madrid, Madrid, España Recruitment Room A tiempo completo

    We are seeking a Customer Success Lead to join our team at Recruitment Room in Abidjan, Côte d'Ivoire. The estimated salary for this position is $45,000 - $60,000 per year.Job Summary:The successful candidate will be accountable for a dedicated portfolio of sellers and responsible for upselling our different solutions, including Shipping, Pay, and...

  • Customer Success Lead

    hace 3 semanas


    Madrid, Madrid, España SAP A tiempo completo

    We are seeking a highly skilled Customer Success Lead to join our team at SAP. As a key member of our Value Management team, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments.Key responsibilities will include:Align with customer on strategic priorities and...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Meetfrank A tiempo completo

    Job Description:The Manager of Customer Success is responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy by fostering strong customer relationships. The ideal candidate has strong commercial...


  • Madrid, Madrid, España Red Hat Software A tiempo completo

    About the RoleThe Customer Success Executive will serve as a trusted advisor to customers, helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services.Key ResponsibilitiesEstablish a trusted adviser relationship with customer key stakeholders, aligning Red Hat's activities to the customer's...


  • Madrid, Madrid, España Product School A tiempo completo

    Role OverviewThe Enterprise Client Success team is critical to the success of Product School. As a Lead Customer Success Manager, you will play a vital role in helping to retain and grow enterprise accounts through high-touch engagement delivery, planning, and partnership.Your Key ResponsibilitiesDeliver a world-class client experience by providing...

  • User Success Team Lead

    hace 4 semanas


    Madrid, Madrid, España Yazio Gmbh A tiempo completo

    Lead the WayAs our new Team Lead User Success, you will be responsible for leading our User Success Team to deliver exceptional customer experiences. With a proven track record of leadership and a passion for innovation, you will drive results and growth for our users.Key Responsibilities:Develop and implement strategies to improve user engagement and...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Transforming Trust into a Competitive Advantage : At Empresa Reconocida, we empower organizations to harness the power of trust intelligence. Our OneTrust platform enables responsible data use, protects privacy rights, and fosters a culture of trust. With 14,000+ customers worldwide, including half of the Global 2000, we're a leader in the trust intelligence...


  • Madrid, Madrid, España Worldline Global A tiempo completo

    Worldline Global is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Our technology provides the trusted infrastructure for millions of people and businesses around the world. We are on an exciting journey to lead the way towards the next frontier of payments. Our mission is to...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Meetfrank A tiempo completo

    About the RoleThe Manager of Customer Success is a key position within our organization, responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy, while fostering strong customer relationships.We are...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    Customer Success AssociateThe ideal candidate will be responsible for managing our customers' journey at Mapp Digital, ensuring their experience with our products and services is seamless and driving long-term account satisfaction and growth.Key Responsibilities:Create and execute customer success plans to drive customer adoption and retention.Work closely...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Transform Customer SuccessAt Empresa Reconocida, we're seeking a seasoned Customer Success Manager to lead our customer success efforts. As a key member of our team, you'll be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value customers receive from...


  • Madrid, Madrid, España Hubspot A tiempo completo

    Customer Success Manager Job DescriptionWe are seeking a Multilingual Principal Customer Success Lead to join our Strategic Accounts team. As a key member of our organization, you will be responsible for delivering high-value marketing, sales, and services strategy solutions to our Enterprise clients.Your Key Responsibilities:Deliver as needed service to our...


  • Madrid, Madrid, España SAS A tiempo completo

    About the RoleThe Customer Success team at SAS is seeking a highly skilled Sr. Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.Key ResponsibilitiesDevelop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become...


  • Madrid, Madrid, España Workiva A tiempo completo

    Job Summary:Iberia & Emerging Markets Customer Success Team ManagementAs a Senior Manager of Customer Success, you will lead the Iberia & Emerging Markets Customer Success Team in EMEA, responsible for delivering exceptional customer experiences, ensuring customer growth, and driving adoption of Workiva's products. You will manage a team of Customer Success...


  • Madrid, Madrid, España Company A tiempo completo

    About Company. Estimated Salary: $120,000 - $180,000 per year.About the Role:The Technical Success Delivery Lead is accountable for driving customer adoption and value through effective onboarding, consumption, and risk mitigation strategies. This role requires a deep understanding of customer goals and outcomes, as well as the ability to deliver solutions...


  • Madrid, Madrid, España Dlocal A tiempo completo

    About the RoleWe are seeking a skilled Customer Success Engineer to join our team at dLocal. As a Customer Success Engineer, you will be responsible for managing all technical aspects of the relationship with our customers, assisting them when experiencing any operating or procedural difficulty with the use of our products.Key ResponsibilitiesPromoting a...


  • Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleMicrosoft is on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.In this role, you will drive leading-edge technology solutions with customers, value deploying and...


  • Madrid, Madrid, España Cisco A tiempo completo

    Critical Role in Customer SuccessAs a key member of the Cisco team, this Customer Success Specialist role is a critical position in driving customer adoption and business value. CSSs are subject matter experts in their aligned product or architecture, working closely with customers to increase product awareness, share best practices, and drive software...